Frequently Asked Questions
- Where is Pointer Racing based and where do you ship from?
- We are an Australian online store based in Melbourne, Victoria, and we ship from Melbourne.
- How quickly are orders dispatched?
- In-stock orders are dispatched within 1–3 business days, with free shipping Australia-wide.
- Do you offer free shipping across Australia?
- Yes. Shipping is free Australia-wide on all orders.
- What happens if an item is out of stock?
- Out-of-stock items are typically restocked within about 2 weeks. We will contact you directly with the specific timing for your order.
- Can you make custom parts?
- Yes, we can produce custom and one-off parts. Email us at sales@pointerracing.com.au to discuss your project and requirements.
- Do you sell quick-action throttles?
- Yes — quick-action (quick-turn) throttle kits are our flagship product. We make them for the Yamaha R3, Yamaha R6 and Kawasaki Ninja 400, for faster throttle response and direct fitment. See each model's product page for details.
- Which motorcycles do you make parts for?
- We focus on the Yamaha R3, Yamaha R6 and Kawasaki Ninja 400. The exact year and model fitment for each part is listed on its product page.
- What is your returns policy?
- We accept change-of-mind returns within 7 days. A 15% restocking fee applies to non-faulty returns and the buyer covers return postage. See our Terms & Conditions for full details.
Still have a question? Contact us.